Need help with a Gift Card
you sent or received?
Tell us the email address you used to send the Gift Card and we'll send you an email with a secure link to your details.
Why are we emailing this information?
For security reasons, we don't want to show your information to just anyone.
What kind of help can you get?
Help for cards you bought
- Track an order
- Resend an eGift Card
- Check order status
- View or print a receipt
Help for eGift Cards you got
- View the list of eGift Cards you have received
- Check card balance
Please contact customer support for more help.
Have a question? Check out our FAQs.
When will my recipient receive their Gift Card?
Plastic Gift Cards: Delivery times are determined by the Shipping Method selection. Orders are generally shipped within 1-2 business days. Once your Gift Card is shipped, if you selected Fedex you will receive an email with a tracking number, which you may use to access the current shipping status of your gift. USPS shipping does not provide tracking information.
eGift Cards: Your eGift Card will be sent via email on the delivery date you choose, with rare exceptions for processing delays. For same-day delivery, most eGift Cards are sent within an hour of the purchase transaction. For future delivery, eGift Cards are sent on the morning of the scheduled delivery date.
Find the answers to many more common questions on our FAQ page.
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